topic Re: Updating payment info in Get Support

Updating payment info

Kejimkujik1 — Sat, 05 Oct 2024 15:53:57 GMT

I have now been trying for days to update my payment info with a new bank card info. I go through the whole process of entering the new info and then get a message that it cannot be processed at this time. Then when I try to submit a ticket i just get told something went wrong and go back to overview page. I have now been stuck in this loop for days

Re: Updating payment info

hTideGnow — Sat, 05 Oct 2024 15:55:17 GMT

HI@Kejimkujik1

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Updating payment info

Handy1 — Sat, 05 Oct 2024 15:58:15 GMT

@Kejimkujik1

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Updating payment info

Dunkman — Sat, 05 Oct 2024 23:21:05 GMT

@Kejimkujik1

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...