topic Re: Esim in Get Support

Esim

RDT1 — Sat, 05 Oct 2024 16:53:54 GMT

I just bought an esim. All went well until it asked me to restart my phone. After that it sent a text to the new number but I can't get it because the esim isn't working

Re: Esim

softech — Sat, 05 Oct 2024 16:56:06 GMT

@RDT1

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support by private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Esim

hTideGnow — Sat, 05 Oct 2024 16:57:23 GMT

hi @RDT1 sound like you need support agent to check if the setup was right

message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

E sim

RDT1 — Sat, 05 Oct 2024 17:18:48 GMT

I keep getting this and when I try it do this it can't send a text to the number because the e sim didn't get set up properly or something on this phone. Now I can't do anything at all.

Re: E sim

Meow — Sat, 05 Oct 2024 17:20:11 GMT

There is NO need to pen new thread with your messages.

Just continue communication with one you already started.

Re: E sim

RDT1 — Sat, 05 Oct 2024 17:21:41 GMT

I couldn't get back to it when I tried to go do a suggestion. How can I get back to original post?

Re: E sim

hTideGnow — Sat, 05 Oct 2024 17:25:36 GMT

hi @RDT1 you are in your own post already

or bookmark this link

https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/td-p/1259643

Re: Esim

MXN — Sat, 05 Oct 2024 22:41:38 GMT

Are you using an iPhone? I also got interrupted while activating the eSIM, but as soon as you initated the activation, the process is running in the background and the eSIM will eventually self-install itself within 30 minutes.