topic Re: Waiting for my SIM Card for 27 days already in Get Support

Waiting for my SIM Card for 27 days already

MENGDUAN2023 — Fri, 04 Oct 2024 04:26:23 GMT

I have ordered my SIM Card for about 30 days, but still waiting. I am trying to ask for help, but only auto-replay by bot and no agent helped me. Anyone has this kind of issue before ?

Re: Waiting for my SIM Card for 27 days already

hTideGnow — Fri, 04 Oct 2024 02:28:56 GMT

HI @MENGDUAN2023

this is unusual, and you have to ask PM agent to check. Please message them here (and yes, this will work)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask them to allow you to pick up the PM sim card from a Telus or Koodo start close to you , instead of asking them to re-send you another one

Re: Waiting for New SIM

MENGDUAN2023 — Fri, 04 Oct 2024 02:29:07 GMT

I ordered on Sep 06, Today is Oct 03, I am still waiting

Re: Waiting for my SIM Card for 27 days already

umnikke8 — Fri, 04 Oct 2024 02:30:06 GMT

You certainly aren't the first. For some reason Public has problems mailing SIM cards.

Re: Waiting for New SIM

slusagm — Fri, 04 Oct 2024 02:31:21 GMT

shouldn't take more than 3 weeks

Since your cannot open ticket using Chatbot, message PM instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Waiting for my SIM Card for 27 days already

DennyCrane — Fri, 04 Oct 2024 04:39:45 GMT

Just buy one from Amazon for $5, or go to a local Telus or Koodo store to see if they have stock. Then get a refund from Public Mobile for the original order.

As others have said, Public Mobile is not very reliable about fulfilling sim card orders. I never recommend ordering from Public Mobile directly.

Re: Waiting for my SIM Card for 27 days already

computergeek541 — Fri, 04 Oct 2024 23:48:14 GMT

Re: Waiting for my SIM Card for 27 days already

MENGDUAN2023 — Fri, 04 Oct 2024 23:56:17 GMT

Can I pick up at store while I’m waiting?

Re: Waiting for my SIM Card for 27 days already

Andy85 — Sat, 05 Oct 2024 00:09:11 GMT

@MENGDUAN2023 wrote:
Can I pick up at store while I’m waiting?

Yes! Although there might be a small cost to purchase another SIM.

Re: Waiting for my SIM Card for 27 days already

cellphoneuser1 — Sat, 05 Oct 2024 00:10:09 GMT

@Andy85 wrote:
@MENGDUAN2023 wrote:
Can I pick up at store while I’m waiting?
Yes! Although there might be a small cost to purchase another SIM.

A Telus store that has them will charge the full $10 price.

Re: Waiting for my SIM Card for 27 days already

cellphoneuser1 — Sat, 05 Oct 2024 00:11:57 GMT

@MENGDUAN2023 wrote:
Can I pick up at store while I’m waiting?

The SIM has already been sent, so you will need to make accomondations with a customer support agent. To contact them, directions were provided earlier. The store can't give it to you for free.

Re: Waiting for my SIM Card for 27 days already

hTideGnow — Sat, 05 Oct 2024 00:21:40 GMT

HI @MENGDUAN2023

ask agent to reimburse you

or if you want to buy it cheaper (especially if you pay out of your pocket), buy from Amazon, only $5

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Re: Waiting for my SIM Card for 27 days already

MENGDUAN2023 — Sat, 05 Oct 2024 00:27:09 GMT

Thanks for your link and help. I have placed an order from your link.