topic Trouble logging in in Get Support

Trouble logging in

sojl — Sat, 05 Oct 2024 01:49:48 GMT

Hello,

I am unable to login to my account since I first made it in august

It just shows a blank white screen with the message “forbidden AI”

I received a text message saying public mobile has not received my payment this month even though it is supposed to be automatically taken out of my account like usual. I can’t login to my account to pay manually

How do I fix this? Thank you

Re: Trouble logging in

hTideGnow — Sat, 05 Oct 2024 02:00:23 GMT

hi @sojl

quickest way to get payment into your account first is to buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or 1855-4PUBLIC

for your account login problem, you need to ask support agent to help. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437