topic Re: no service in Get Support

no service

AJMad — Fri, 04 Oct 2024 17:20:51 GMT

I am showing as active on the website but have no service - my payment due today but hasn't come out and I it won't let me pay manually, tried to add 1gb of date and it took the money out and added to available funds but won't let me pay for it. I opened a ticket and have tried restarting the phone.

Re: no service

Sansan — Fri, 04 Oct 2024 17:29:41 GMT

@AJMad try this link.

Clear browser cache first.

https://myaccount.publicmobile.ca/en/account/payment/funds/card.

If it still doesn't work use the next link below to message Public Mobile directly for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no service

AJMad — Fri, 04 Oct 2024 17:38:35 GMT

didn't work - will try the other link, thanks

Re: no service

Sansan — Fri, 04 Oct 2024 17:42:23 GMT

Hmm I just tried it.

Use Google Chrome.

Re: no service

Trina09 — Fri, 04 Oct 2024 17:46:18 GMT

I had the exact same problem. Website says my subscription is active but had no service and payment wasnt taken out.
Your link (https://myaccount.publicmobile.ca/en/account/payment/funds/card.) is the only thing that saved me and let me add funds to my account and now I have service again. So thank you

I looked everywhere on my account to be able to add funds and I couldnt find it. Where is it?

Re: no service

AJMad — Fri, 04 Oct 2024 17:47:47 GMT

Thank you it worked!

Re: no service

Sansan — Fri, 04 Oct 2024 18:48:26 GMT

I'm glad to hear you were able to sort it out 😊.

So I only use the website. From the main page I click Overview. The drop down arrow Payments >Payments =Manage Subscription.

From there it only shows me how to update a new card; I don't see the add funds button 😒. ? It used to be there.....??

Lol crazy

Re: no service

Trina09 — Fri, 04 Oct 2024 19:12:20 GMT

Very strange. Someone should look in to this and have it fixed. It should be a very easy process to add funds to your account.