topic Re: cant call number in Get Support

cant call number

derk_the_zeeman — Fri, 04 Oct 2024 20:42:29 GMT

I call number and says person is currently on the phone and goes straight to voicemail. He has another phone so when i call him on the other phone to ask if he was on the phone he says he wasn't. He can call me but I can not call him.

He has Rogers. Is this a Rogers problem or a public mobile problem. Just wondering what the root of the problem is.

Re: cant call number

hTideGnow — Fri, 04 Oct 2024 17:44:53 GMT

hi @derk_the_zeeman

it is more a problem with Rogers than with PM., especially you can call his other number

Re: cant call number

Handy1 — Fri, 04 Oct 2024 17:45:20 GMT

@derk_the_zeeman Are you putting a 1 in front the 10 digit number

Re: cant call number

derk_the_zeeman — Fri, 04 Oct 2024 18:02:18 GMT

i have tried both with or without 1

Re: cant call number

hTideGnow — Fri, 04 Oct 2024 18:05:46 GMT

@derk_the_zeeman wrote:
i have tried both with or without 1

HI @derk_the_zeeman

I still don't see it is a problem on PM side. But if you want, ask PM support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437