topic Payment Update in Get Support

Payment Update

Martena — Fri, 04 Oct 2024 17:41:45 GMT

Im having trouble updating my payment info

Re: Payment Update

hTideGnow — Fri, 04 Oct 2024 17:43:52 GMT

if you can wait, wait a day and try again. If not, at least wait 24 hours before trying again

when try again, please try to use Incognito/ private/ secret mode on your browser as well as try using the public mobile app

if still unable to pay and your account is already suspended , best to buy a voucher from Shoppers Drug Mart and know the voucher using *611 , this can at least resume your service first

Re: Payment Update

Sansan — Fri, 04 Oct 2024 17:44:15 GMT

@Martena try this link. I just used it.

Clear cache first or use Google Chrome

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Payment Update

Martena — Fri, 04 Oct 2024 17:52:38 GMT

Still didn't work

Re: Payment Update

hTideGnow — Fri, 04 Oct 2024 17:54:16 GMT

@Martena wrote:
Still didn't work

hi @Martena

then you need to wait 24 hours to try

or use voucher to at get the service back first if it is currently suspended