topic Re: I cannot find app in Get Support

I cannot find app

YounggeunKang — Fri, 04 Oct 2024 20:40:22 GMT

I tried to download app through qr code to activate my SIM card. But app store told me it was not available in my region. So I changed my region from Korea to Canada in my iPhone setting. However, It still doesn't work

Re: I cannot find app

Handy1 — Fri, 04 Oct 2024 17:35:10 GMT

@YounggeunKang Can you borrow a friends phone to download the app to activate then delete all from there phone and you can manage your account in the website after that

Re: I cannot find app

eddieO — Fri, 04 Oct 2024 17:36:33 GMT

@YounggeunKang did you change the region for the App Store setting? You will need to do it here. If you are still having problems downloading the app you can either ask a friend/family who has Canada already set as a region to download on their device and you can complete it that way OR you can contact support to have them do it for you:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: I cannot find app

computergeek541 — Fri, 04 Oct 2024 18:08:21 GMT