topic Re: 5G network not regonized/ not registering in Get Support

5G network not regonized/ not registering

NateDog1 — Thu, 14 Sep 2023 22:20:34 GMT

I just switched to the PM 5G plan, but it does not show for my S20 FE 5G. I have looked at all the recent forums on this (the past 2 weeks) and seems like this is a common problem. Here is a screenshot of my service mode. it shows upperlayer R15 not supported. I also chatted with samsung support and they suggest gettting a new sim card. Anyone have any other ideas instead of doing some 100 step fix of downloading and transferring a bunch of files. Also to note. When i am at home i do get 250mbs download speeds, but as soon as i am out and about the highest i get is like 80. Pretty big difference and the whole time it says LTE+

Re: 5G network not regonized/ not registering

Handy1 — Thu, 14 Sep 2023 22:23:20 GMT

@NateDog1 .yes please check out my thread for the work around here to have 5G show up

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/td-p/1043088

Re: 5G network not regonized/ not registering

hTideGnow — Thu, 14 Sep 2023 22:23:20 GMT

HI @NateDog1

what phone you have?

are you in Eastern Canada? They have ongoing outage now

Re: 5G network not regonized/ not registering

Chalupa_Batman — Thu, 14 Sep 2023 22:24:00 GMT

HI @NateDog1

Try this. Go into your network settings, cellular and pick Public Mobile then reboot the phone. Then do a speed test. If it's around 1oo mbps then something's wrong. But if you're on LTE and getting over 200 mbps... then it's just fine.

Re: 5G network not regonized/ not registering

Chalupa_Batman — Thu, 14 Sep 2023 22:24:59 GMT

@hTideGnow

It says it right there in the first sentence. LOL

"I just switched to the PM 5G plan, but it does not show for my S20 FE 5G"

Re: 5G network not regonized/ not registering

NateDog1 — Thu, 14 Sep 2023 22:25:45 GMT

i am in western canada

Re: 5G network not regonized/ not registering

Bigjay83 — Thu, 14 Sep 2023 22:26:34 GMT

@NateDog1 On your phone under Networks check if you have 5g as your preferred network type.

Re: 5G network not regonized/ not registering

NateDog1 — Thu, 14 Sep 2023 22:27:00 GMT

i have tried this, but like i said in my post. When i am at home it is just at 250mbps, but says LTE. When i am anywhere outside my home like even down one block it is 80 or lower and still says LTE

Re: 5G network not regonized/ not registering

hTideGnow — Thu, 14 Sep 2023 22:29:06 GMT

HI @Chalupa_Batman yeah.. thanks

and @NateDog1 you are not alone , people are having hard tim eto get S20 to show 5G

Re: 5G network not regonized/ not registering

NateDog1 — Thu, 14 Sep 2023 22:29:46 GMT

Re: 5G network not regonized/ not registering

Handy1 — Thu, 14 Sep 2023 22:31:05 GMT

@NateDog1 .yes and if you stick a Telus SIM card in it will show 5G there’s a work around please check the link at the bottom of this page . First reply to you

Re: 5G network not regonized/ not registering

NateDog1 — Thu, 14 Sep 2023 22:31:26 GMT

i might have to do what mtbman posted and do a crap ton of dowloading and moving of files

Re: 5G network not regonized/ not registering

maximum_gato — Thu, 14 Sep 2023 22:33:55 GMT

@NateDog1

Where in Western Canada? If you give us your postal code or cross streets and town/city we can check the local towers in your area. 5G deployment is mostly in large urban centre's with a gradual upgrade of cell towers in smaller towns and rural areas. Even in large cities not all areas will have the ability to connect to the 5G network but you can get the higher data speeds on the 4G LTE network.

When testing data speed at home are you on mobile data or wifi? Keep in mind a speedtest at 250mb can easily use over 1gb data. Best to leave them for day 30/90 of your cycle if you have unused data that will go to waste.

Re: 5G network not regonized/ not registering

NateDog1 — Thu, 14 Sep 2023 22:33:40 GMT

so is the only solution mtbman's post? should i try putting a new sim or doing an esim?

Re: 5G network not regonized/ not registering

NateDog1 — Thu, 14 Sep 2023 22:34:45 GMT

Vancouver B.C V5S 4X5. When doing my speed test I only have my data on to test.

Re: 5G network not regonized/ not registering

Handy1 — Thu, 14 Sep 2023 22:35:02 GMT

Follow his post on that thread or where ever else you seen it . We tried with SIM card first that just a told us it was a public mobile / Samsung issue

Re: 5G network not regonized/ not registering

softech — Thu, 14 Sep 2023 22:38:43 GMT

@NateDog1

you can also give the app to force 5G a chance:

https://productioncommunity.publicmobile.ca/t5/Get-Support/E-sim-not-compatible-after-the-site-saying-it-was-NEED-HELP/m-p/1052797#M735510

Re: 5G network not regonized/ not registering

NateDog1 — Thu, 14 Sep 2023 22:43:25 GMT

thanks softech i shall try the network monitor app and if that dosent work then i guess i'll try doing mtbman's fix

Re: 5G network not regonized/ not registering

will13am — Thu, 14 Sep 2023 22:46:08 GMT

@NateDog1 , 4G network is capable of reaching the capped speed of the 5G plans. This is my opinion only, seeing how we are getting 5G NSA connectivity on 5G capable phones, I kind of wonder if your data performance will be all over the place just the same as connecting on 4G. It is possible the 4G core could be the bottleneck. A 5G SA connection would be the cat's meow. Who knows when we are going to see that.

Network limitations aside, it is rather disconcerting to see how Public Mobile is not able to leverage the full capability of the S20 FE 5G. If Telus can do it, it is not like there is reinvention of the wheel here.

Re: 5G network not regonized/ not registering

maximum_gato — Thu, 14 Sep 2023 22:49:16 GMT

@NateDog1

A southeast van man! Surprisingly there is hardly any 5G (N) telus towers in Vancouver and none in your immediate area. The closest is near east 33rd between knight st and Kingsway.

Changing Sim cards won't make a difference only patience while waiting for telus upgrades to occur.