topic Re: Data randomly stops working multiple times a week in Get Support

Data randomly stops working multiple times a week

nancyp604 — Thu, 03 Oct 2024 23:27:21 GMT

Hi, my data stops working randomly and this happens multiple times a week. I would have to restart my phone or turn it on airplane mode but sometimes it does not solve it. Also I've been having calls drop issues.

Re: Data randomly stops working multiple times a week

hTideGnow — Thu, 03 Oct 2024 23:28:11 GMT

HI @nancyp604

what phone do you have? Try Reset All Networks once and see if it helps

Re: Data randomly stops working multiple times a week

Chalupa_Batman — Thu, 03 Oct 2024 23:29:49 GMT

Hi @nancyp604

I'd suggest going into your network settings and reset them all then reboot your phone. If the problem continues, try your SIM card in a different phone if you can to see if the problem is still happening. If not, then you know it's the phone. If it is, then you know it's PM. Then you can create a ticket and ask PM to reset your network on their end.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data randomly stops working multiple times a week

nancyp604 — Thu, 03 Oct 2024 23:39:47 GMT

I have Samsung A53

Re: Data randomly stops working multiple times a week

nancyp604 — Thu, 03 Oct 2024 23:40:22 GMT

I'll create a ticket. Thank you.

Re: Data randomly stops working multiple times a week

hTideGnow — Thu, 03 Oct 2024 23:41:11 GMT

@nancyp604 wrote:
I have Samsung A53

HI @nancyp604

A53 should have no problem using the PM network.

not sure if it is a local network issue. Please ask PM support agent to check.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data randomly stops working multiple times a week

huko600rr — Thu, 03 Oct 2024 23:52:37 GMT

Sorry to say the A53 is a HORRIBLE phone, we have deployed this at our workplace and literally every person who got this phone showed how terrible it was constant dropped calls, robotic voice quality, just horrible all around. We are now completely redoing our contract with Rogers and they're giving us $400 credit towards all staff phones

Re: Data randomly stops working multiple times a week

hTideGnow — Thu, 03 Oct 2024 23:56:02 GMT

HI @huko600rr

actually, A53 is one of the best mid-range phone. Of course you cannot compare with top of the line S2x series, but A53 is the best with that level of phones

and if you check around, people are upset Samsung Canada not bringing back A54 into Canada

Re: Data randomly stops working multiple times a week

huko600rr — Fri, 04 Oct 2024 00:01:45 GMT

I guess if it works for people great, what I mentioned was just what we experienced at my workplace, perhaps the batch that we got (100+) had some kind manufacturing defects.