topic Re: Service not working in Get Support

Service not working

Anmoldeeeep — Thu, 03 Oct 2024 19:31:37 GMT

Hey, I am unable to call anybody, even though I renewed my subscription on sep 28th

Re: Service not working

Dunkman — Thu, 03 Oct 2024 16:57:46 GMT

@Anmoldeeeep

Is your account status active?

What about texting? data? incoming calls?

If not tried already, reboot your phone. Network reset of phone (note: this will erase any saved Wifi passwords).

Re: Service not working

hTideGnow — Thu, 03 Oct 2024 16:59:36 GMT

HI @Anmoldeeeep

did it not work since Sept 28th? or just today?

what have you tried? did you login My Account and confirm the account status? Go to Payment page, the box around Manage Subscription should show you the next renewal date, should be Oct 28th

and you tried reboot the phone? tried Reset all networks? or maybe test the sim card in another phone?

Re: Service not working

Handy1 — Thu, 03 Oct 2024 17:04:43 GMT

@Anmoldeeeep If this just happened today it could be network issue check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Service not working

BKNS27 — Thu, 03 Oct 2024 18:50:17 GMT

@Anmoldeeeep

Call 1-855-4PUBLIC and make a manual payment with your CC or vouchers.

Vouchers can be purchased from these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

You can also enter the voucher number by dialing 611 on your phone.

Re: Service not working

computergeek541 — Thu, 03 Oct 2024 19:33:39 GMT

@BKNS27 wrote:
@Anmoldeeeep
Call 1-855-4PUBLIC and make a manual payment with your CC or vouchers.
Vouchers can be purchased from these locations:
7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples
You can also enter the voucher number by dialing 611 on your phone.

From everything that I can see so far, this customer's plan is active and already renewed and there doensn't appear to be any payment issue. The service just isn't working.

Re: Service not working

Anmoldeeeep — Thu, 03 Oct 2024 23:26:54 GMT

I am not even able to call at given numner . I cant do anything. What is solution for this?

Re: Service not working

Anmoldeeeep — Thu, 03 Oct 2024 23:28:19 GMT

But I already paid the bill on 28 sep

Re: Service not working

hTideGnow — Thu, 03 Oct 2024 23:30:02 GMT

HI @Anmoldeeeep

earlier, I asked you what have you tried so far to troubleshoot?

and on top of those question, may I know if you can text or use data? does your phone connects to the PM network?

Or if you want PM support agent to check, then please message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service not working

Anmoldeeeep — Thu, 03 Oct 2024 23:31:58 GMT

No , I am not able to text , call or use data . Nothing

Re: Service not working

hTideGnow — Thu, 03 Oct 2024 23:34:38 GMT

HI @Anmoldeeeep

can you call 1855-4PUBLIC from another phone, then enter your number and check if your system confirms your account is currently active?

if it says active, I think you need to follow my advise above to submit a ticket with PM agent by direct message

Re: Service not working

Anmoldeeeep — Thu, 03 Oct 2024 23:35:35 GMT

Okay , I will do this . And yes I submitted ticket also using your link .
thank you for being so helpful

Re: Service not working

Anmoldeeeep — Thu, 03 Oct 2024 23:37:45 GMT

I called from another phone and typed in my number it’s continuously saying we cant process your request