topic Re: Declined payment in Get Support

Declined payment

Yea123 — Thu, 03 Oct 2024 17:28:20 GMT

Hi everyone!

my sister’s pre auth payment got declined and she wanted to pay with different credit card. My sister already added the new credit card but I would like to know when PM will charge on the credit card. Is there any other option other than paying with vouchers?

Re: Declined payment

eddieO — Thu, 03 Oct 2024 17:38:35 GMT

@Yea123aside from voucher you should be able to also make a manual payment from your account that draws from your credit card

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Declined payment

hTideGnow — Thu, 03 Oct 2024 17:41:24 GMT

hi @Yea123

if your sister successfully added a new card, she need to make a manual payment to resume service. There should be a button Pay and Resume services button, click on that