topic Re: Refund in Get Support

Refund

Ama1 — Wed, 02 Oct 2024 23:52:47 GMT

I need refund for an esim card purchased with a subscription

Re: Refund

hTideGnow — Wed, 02 Oct 2024 23:26:43 GMT

PM is a prepaid carrier and does not provide refund. However, if your activation not fully setup yet, and hence you have not use the service yet, they will likely able to provide refund. Please message support agent and discuss with them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Ama1 — Wed, 02 Oct 2024 23:31:57 GMT

The subscription did not go through. I need a refund so I can subscribe with an actual card Sim card.

Re: Refund

hTideGnow — Wed, 02 Oct 2024 23:35:58 GMT

HI @Ama1

oh, you don't have to ask for refund.

Buy a PM sim card from Telus or Koodo store, then message support as I said above and ask them to update the account with the sim card number and complete the activation for you

Re: Refund

Ama2 — Fri, 11 Oct 2024 00:15:52 GMT

No, I did not get my problems resolved, as such, i did not continue with your subscription.

I no longer need your services, I would like the $21.47 that was charged on my credit card to be credited. Thank you.

Re: Refund

hTideGnow — Fri, 11 Oct 2024 00:23:20 GMT

HI @Ama2

if you have not used the service at all, there is chance you can get the refund. But we are customers only in this Community forum. And only support agent can help with refund. As said above, please message them and ask :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437