topic Re: How I can get a refund in Get Support

How I can get a refund

sawsan55 — Thu, 03 Oct 2024 00:06:31 GMT

I need a refund as my phone is not supporting E sim and I purchased the plan.

Re: How I can get a refund

Handy1 — Wed, 02 Oct 2024 21:12:19 GMT

@sawsan55 You can always use a physical sim instead . But here’s how to contact support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How I can get a refund

hTideGnow — Wed, 02 Oct 2024 21:13:09 GMT

hi @sawsan55 you don't want to change to physical sim?

yes, if the account was not activated yet, PM will provide refund. Please message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How I can get a refund

BKNS27 — Wed, 02 Oct 2024 22:06:51 GMT

@sawsan55

But eSIM is free now so you will get $0 credit. If you need a SIM, you will need to purchase a SIM from PM or Amazon…faster shipping from Amazon. It may take up to 3 weeks from PM or $10 from a Telus/Koodo/Mobile Klinik store.