topic Re: Service slow in Get Support

Service slow

Chriss_dale — Tue, 01 Oct 2024 17:42:49 GMT

I've noticed my phone is dropping the network and when before the extact same area was fine this morning. Internet data 100 mbs and now like yesterday its less then 1 mb. I live in ontario.

Re: Service slow

Chriss_dale — Tue, 01 Oct 2024 17:44:45 GMT

Also my moms phone is with telus and it's the same thing. Which is owned by bell I believe.

Re: Service slow

hTideGnow — Tue, 01 Oct 2024 17:45:31 GMT

HI @Chriss_dale

Try Reset All networks on the phone first

and what Network mode you are using now? Try 4G and 5G and check if any better

Re: Service slow

eddieO — Tue, 01 Oct 2024 17:47:20 GMT

@Chriss_dale have a look at the Telus outage map for your location, could be some interruptions.

Telus Outage Map

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

https://www.telus.com/en/qc/outages

Have you tried rebooting your phone? Something else you can try is selecting to connect to 3G only

Re: Service slow

Phil_Adelphus — Tue, 01 Oct 2024 18:16:22 GMT

@Chriss_dale Also my moms phone is with telus and it's the same thing. Which is owned by bell I believe

Public Mobile is owned by Telus but Telus is not owned by Bell although they do share some towers. My PM connection (Ontario) is fine but trying to log in to a bank about an hour ago resulted in the 2FA timing out for some reason so I wonder if there is a slow down somewhere.

Cell service

Chriss_dale — Wed, 02 Oct 2024 10:26:48 GMT

Recently I've noticed my cell service dropping multiple times a day and internet speed it slow but it goes back and forth from good to bad and my mother has telus and her phone does the same thing. I live in Southern ontario.

Re: Cell service

softech — Wed, 02 Oct 2024 10:36:58 GMT

@Chriss_dale sounds like a network issue. But what phones you two have? Try Reset All Networks on your phone first. Also try to swap the sim cards and phones and test. Putting the sim cards in another phones could force a sim re-provision and might resolve your problem

Re: Cell service

Chriss_dale — Wed, 02 Oct 2024 10:56:05 GMT

I did that yesterday. I have a samsung. It's weird because it's normal some parts of the day. When I go into town this morning I'll see what service amd speed I have.

Re: Cell service

Phil_Adelphus — Wed, 02 Oct 2024 11:10:30 GMT

@Chriss_dale You posted another thread about this yesterday, here it is for continuity

https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-slow/td-p/1258113

Re: Cell service

Chriss_dale — Wed, 02 Oct 2024 11:17:05 GMT

Re: Cell service

Phil_Adelphus — Wed, 02 Oct 2024 11:50:29 GMT

@Chriss_dale Your screenshot says "Phone Type - GSM", exactly what model of Samsung do you have?

Re: Cell service

Chriss_dale — Wed, 02 Oct 2024 12:10:43 GMT

Re: Cell service

Chriss_dale — Wed, 02 Oct 2024 12:12:54 GMT

this is 5 mins from my home. Usually it's tne same

Re: Service slow

Chriss_dale — Wed, 02 Oct 2024 14:29:28 GMT

that's outside in my backyard. Internet should be alot faster. I have 4 bars signal strength is 108dbm

Re: Cell service

Chriss_dale — Wed, 02 Oct 2024 14:41:49 GMT

I'll just wait and see if sorts itself out. My sister is fido I'm going to have her run a speed test and see the signal strength.

Re: Cell service

Chriss_dale — Thu, 03 Oct 2024 10:23:39 GMT

It's back to normal again. Thanks