topic Re: eSIM Confirmation in Get Support

eSIM Confirmation

terttu — Wed, 02 Oct 2024 12:05:54 GMT

I selected eSIM when choosing my subscription, not realizing that my device does not support eSIM. Now I am being asked (by the app) to confirm the activation with a PIN that is being sent to the that is supposedly now 'linked' to the device that does support eSIM (so I don't receive the PIN). The app will not let me do anything else with this confirmation pending. How do I get out of this mess?

Re: eSIM Confirmation

softech — Wed, 02 Oct 2024 12:08:22 GMT

@terttu so, you want to change it back to physical sim? you need to get a PM sim card from local Telus/Koodo store and then message support and ask them to change it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: eSIM Confirmation

terttu — Wed, 02 Oct 2024 12:22:34 GMT

I already have a physical SIM and I had already opened a ticket for Support. I just got a text from them confirming what you mentioned. I will wait for Support to make the switch to the physical SIM. Thanks for the reply.