topic Re: Can receive txts, cant send. in Get Support

Can receive txts, cant send.

JohnTHQ1 — Wed, 02 Oct 2024 02:31:00 GMT

i had issues with trying to send a photo by mms. starting reading about the APN changes. I did what i thought was the appropriate changes.
MMS proxy 74.49.0.18 to mmscproxy.mobility.ca
it didnt seem to work at all. I decided to switch back APN can still receive but cant send any texts sms at all now? RCS chats are working.

I have done everyone suggested in this thread so far. So what happened that caused me to "break my phone" seeing i could send texts just fine now i cant at all?? I was mid conversation when i couldnt send a photo but could text just fine. After neither work now.

Re: Can receive txts, cant send.

softech — Wed, 02 Oct 2024 02:02:44 GMT

@JohnTHQ1

what phone do you have?

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Can receive txts, cant send.

cellphoneuser1 — Wed, 02 Oct 2024 02:02:58 GMT

@JohnTHQ1 wrote:
i had issues with trying to send a photo by mms. starting reading about the APN changes. I did what i thought was the appropriate changes.
MMS proxy 74.49.0.18 to mmscproxy.mobility.ca
it didnt seem to work at all. I decided to switch back APN can still receive but cant send any texts sms at all now? RCS chats are working.

APN settings don't control SMS, but do control MMS. Wrong APN settings also prevent RCS from working if the settings for data are set wrong. Try using a APN type setting of default,mms and see if that works.

Re: Can receive txts, cant send.

JohnTHQ1 — Wed, 02 Oct 2024 02:10:51 GMT

tried these exact settings still cant send out sms.

Re: Can receive txts, cant send.

softech — Wed, 02 Oct 2024 02:12:19 GMT

@JohnTHQ1 try clear cache

and try using Google Message app as the default messaging app. If you are using it already, uninstall and reinstall (and of course, backup important text first)

Re: Can receive txts, cant send.

JohnTHQ1 — Wed, 02 Oct 2024 02:26:26 GMT

just tried this still, cant send 😞

Re: Can receive txts, cant send.

softech — Wed, 02 Oct 2024 02:29:21 GMT

@JohnTHQ1 what phone is that? OnePlus?

Re: Can receive txts, cant send.

JohnTHQ1 — Wed, 02 Oct 2024 02:55:00 GMT

Its a Ulefone but why does it matter i just want my texting back 😞

Re: Can receive txts, cant send.

Mckmrgn — Wed, 02 Oct 2024 09:57:30 GMT

maybe switch to an e sim?

Re: Can receive txts, cant send.

Joe_G — Wed, 02 Oct 2024 10:16:40 GMT

@JohnTHQ1

Have you tried a network reset followed by a reboot?

Re: Can receive txts, cant send.

softech — Wed, 02 Oct 2024 12:29:46 GMT

@JohnTHQ1 wrote:
Its a Ulefone but why does it matter i just want my texting back 😞

@JohnTHQ1 yes, the brand matters. We see different APN tweaks based on the brands

try two things, update:

MVNO (Mobile virtual network operator)value: 4D4F

and if that does not work, try also to recreate a new APN profile based on what I have above instead of updating the existing one. The net new APN profiles instead of updating existing one is needed for some brand

while you create a new one, try both 4D and 4D4F for MVNO

Re: Can receive txts, cant send.

JohnTHQ1 — Wed, 02 Oct 2024 12:49:11 GMT

i tried both last night. a new APN via the plus button or editing an existing one. this is so frustrating as it worked before i changed the settings. change back still not working.

Re: Can receive txts, cant send.

softech — Wed, 02 Oct 2024 13:00:03 GMT

@JohnTHQ1

The APN settings we are changing would affects only data and MMS. SMS does not need the APN

try to Reset all networks again and see if sms starts working. And try the sim card in another phone

Re: Can receive txts, cant send.

JohnTHQ1 — Wed, 02 Oct 2024 13:19:38 GMT

did a "network reset" took out my sim reinserted it. still no difference. still cant send a text message. still can receive and RCS is fine. Yeah i dont have another SIM or another phone. Everything but sending texts work....this sounds kinda like they dont want Ulefones sending texts.

Re: Can receive txts, cant send.

hTideGnow — Wed, 02 Oct 2024 13:20:47 GMT

hi @JohnTHQ1

ask PM support agent to refresh your account on the system side

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can receive txts, cant send.

Joe_G — Wed, 02 Oct 2024 13:38:06 GMT

@JohnTHQ1

Have you tried sending texts to different numbers, or is it always to the same number? Could the problem be at the other end?

Re: Can receive txts, cant send.

JohnTHQ1 — Wed, 02 Oct 2024 13:39:08 GMT

ive tried different numbers man thats a simple thing to think of.