topic Re: Private note in Get Support

Private note

Marcia2 — Wed, 02 Oct 2024 02:26:23 GMT

Good evening, what is the email address to send a private message to Community? Thank you

Re: Private note

hTideGnow — Wed, 02 Oct 2024 00:16:23 GMT

to the community or to CS_agent?

no email, but you can submit ticket

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Private note

Dunkman — Wed, 02 Oct 2024 00:16:35 GMT

@Marcia2

There is no email address. You can private message customer service agent directly. However, according to Public mobile, it is quicker to submit a ticket for CSA help.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Private note

Sansan — Wed, 02 Oct 2024 00:17:02 GMT

@Marcia2 hi, the Community is here, not private.

If you mean Public Mobile, it's below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Private note

Chalupa_Batman — Wed, 02 Oct 2024 00:42:01 GMT

@Marcia2 wrote:
Good evening, what is the email address to send a private message to Community? Thank you

Since nobody has asked yet.... we, the community, are customers just like you. We all try to help each other here. So would you mind sharing what issues you're having and maybe one of us can help out?

Re: Private note

Marcia2 — Wed, 02 Oct 2024 01:07:06 GMT

thank you. I'm new to Public Mobile. I have my first message on voicemail. I totally messed up, don't remember my password and now cannot get into voicemail to hear message. I just searched password and found some instructions that I will try later on. Thanks again

Re: Private note

Chalupa_Batman — Wed, 02 Oct 2024 01:16:49 GMT

@Marcia2 wrote:
thank you. I'm new to Public Mobile. I have my first message on voicemail. I totally messed up, don't remember my password and now cannot get into voicemail to hear message. I just searched password and found some instructions that I will try later on. Thanks again

Sounds good. If you're still having problems and can't figure it out, folks below gave you a way to contact a CS Agent for help but feel free to come back and ask us. We're smarter than the average bear! 🙂

Re: Private note

slusagm — Wed, 02 Oct 2024 01:19:58 GMT

you can reset voicemail password from My account

or this is the tips to voicemail

https://www.publicmobile.ca/en/on/get-help/articles/voicemail-faqs

Re: Private note

Marcia2 — Wed, 02 Oct 2024 01:22:15 GMT

Everyone on this chat is so helpful. Thanks to everyone for their quick responses. I will try and figure it out 🙂

Re: Private note

Rob1967ert — Wed, 10 Dec 2025 23:24:30 GMT

xxxxxxxxxxxx@xxxxxxxxxxxxxxxx