topic Re: Pausing my phone plan in Get Support

Pausing my phone plan

StellaXu — Wed, 18 Sep 2024 15:10:21 GMT

Hi,

I recently purchased an e-SIM but I have not activated it. But now I want to pause the plan. What should I do?

Thanks,

Stella

Re: Pausing my phone plan

Sansan — Wed, 18 Sep 2024 01:42:59 GMT

@StellaXu the plan plan will start when you actually activate the sim card.

You should be fine for a few weeks.

Re: Pausing my phone plan

abs0Lut — Wed, 18 Sep 2024 03:22:53 GMT

It won't start till you activate, any problems just contact them via live chat

Re: Pausing my phone plan

StellaXu — Tue, 01 Oct 2024 22:43:22 GMT

Hi Sansan, I paid for the plan already but I haven’t activated it. Do you know if I can use the plan at a later time and I won’t have to pay again?

Re: Pausing my phone plan

hTideGnow — Tue, 01 Oct 2024 22:46:44 GMT

yes , you can hold on to your unactivated plan and start it when you want

Within a month is certainly ok. Should be ok if it is longer. But if you not plan to activate for even longer, you should ak for refund while you still can. please message support if you are going to do that

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pausing my phone plan

computergeek541 — Wed, 02 Oct 2024 02:37:30 GMT

@abs0Lut wrote:
It won't start till you activate, any problems just contact them via live chat

Unfortunately, Public Mobile does not offer any form of live chat.

Re: Pausing my phone plan

Sansan — Thu, 03 Oct 2024 01:06:31 GMT

@StellaXu hi, unfortunately, we don't know for sure how long you have before it will be voided.

As previously indicated, you can message support and ask. Hopefully they will be able to give you a definitive answer.