topic Re: Email not working in Get Support

Email not working

Karen61 — Tue, 01 Oct 2024 20:40:50 GMT

@ Since I changed plans I have not received or been able to send emails. I just noticed today. I can’t receive emails so emailing me a response is useless.

Re: Email not working

computergeek541 — Tue, 01 Oct 2024 20:41:51 GMT

@Karen61 wrote:
@ Since I changed plans I have not received or been able to send emails. I just noticed today. I can’t receive emails so emailing me a response is useless.

E-mail isn't a service that is being provided by Public Mobile (which only provides an internet connection). Do other data services such as websites work?

Re: Email not working

hTideGnow — Tue, 01 Oct 2024 20:42:19 GMT

hi @Karen61

does you data work at all? Make sure your data is enabled on the phone, try reboot phone and Reset all networks

Re: Email not working

Karen61 — Tue, 01 Oct 2024 20:57:08 GMT

Thanks! Everything except email is working. I did shut down phone and restarted a couple times and didn’t work

Re: Email not working

hTideGnow — Tue, 01 Oct 2024 20:58:56 GMT

hi @Karen61 email has nothing to do with PM service, as long as your data works

are you access the email via app? uninstall and reinstall the app

Re: Email not working

Karen61 — Tue, 01 Oct 2024 20:59:11 GMT

Thanks I get a message that imap-mail.outlook.com isn’t responding

Re: Email not working

hTideGnow — Tue, 01 Oct 2024 21:03:34 GMT

hi @Karen61 it's an app setup problem or outlook permissions. Please check with MS forum

Re: Email not working

hTideGnow — Tue, 01 Oct 2024 21:10:15 GMT

hi @Karen61

not sure if that helps

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-get-mail-imap-mailoutlookcom-is-not/cc523a88-0a9c-4563-902d-e3fb1e04a3b3