topic Re: Lost (Hacked?) Account in Get Support

Lost (Hacked?) Account

liesure_focused — Tue, 01 Oct 2024 20:49:41 GMT

My elderly in-laws have a public account and can not access it.

Their Credit Card expired and they need to update it with the new issue and expiry date.

They had to create a second email for his account that they have never used. When they try to log in it sends a confirmation to a recovery email no one has ever heard of.

We can not access anyone thought chat to get any advice on how to proceed.

Can we register a new account with a new email account using the same SIM chip?

Re: Lost (Hacked?) Account

Handy1 — Tue, 01 Oct 2024 20:48:37 GMT

@liesure_focused

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost (Hacked?) Account

hTideGnow — Tue, 01 Oct 2024 20:49:08 GMT

hi @liesure_focused

please message support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM might expect to message with the account holder. Since you are helping, just talk to PM support on behalf

Re: Lost (Hacked?) Account

Yummy — Tue, 01 Oct 2024 21:03:39 GMT

Do NOT try to create new PM account as each account has to be associated with unique SIM.
Your SIM is already registered with PM.

It could be they forgot what email they used to register with PM. Open a ticket and agent will be able to update their email address.
You can redirect confirmation code to be received by SMS if service is still active.

Re: Lost (Hacked?) Account

Joe_G — Wed, 02 Oct 2024 10:52:05 GMT

@liesure_focused

Did someone else set up the PM account for them? If so, you should contact that person and find out what email they used and if they still have access to it.