topic Re: Credit Card Expiring Test Message in Get Support

Credit Card Expiring Test Message

BLo — Tue, 01 Oct 2024 17:35:46 GMT

My & I got a text message saying our payment credit card has expired.

I checked it twice and our card is not expired.

Can you follow up on our behalf?

Re: Credit Card Expiring Test Message

hairbag1 — Tue, 01 Oct 2024 17:37:41 GMT

@BLo

please double check expiration date on current payment card...make sure it's not due to be renewed.

Re: Credit Card Expiring Test Message

computergeek541 — Tue, 01 Oct 2024 19:32:27 GMT

@BLo wrote:
My & I got a text message saying our payment credit card has expired.
I checked it twice and our card is not expired.
Can you follow up on our behalf?

You can ignore the message as Public Mobile has incorrectly sent this text message out to some customers.

Re: Credit Card Expiring Test Message

hTideGnow — Tue, 01 Oct 2024 19:35:41 GMT

hi @BLo

couple customers had the same problem. Look like another glitch

Just ignore it if you are certain that is not a problem

or if you like support agent to check, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437