topic Cannot make calls in Get Support

Cannot make calls

Maryamcragg — Tue, 01 Oct 2024 19:24:16 GMT

Hi my number was transferred from freedoms last night but i cannot make calls or receive calls after almost 20 hours.

Re: Cannot make calls

computergeek541 — Tue, 01 Oct 2024 19:25:28 GMT

@Maryamcragg wrote:
Hi my number was transferred from freedoms last night but i cannot make calls or receive calls after almost 20 hours.

For some context, number porting failed, but that wouldn't prevent outgoing phone calls. Please use the chatbot to open a ticket and ask a Public Mobile cusotmer support agent for help. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Cannot make calls

hTideGnow — Tue, 01 Oct 2024 19:28:26 GMT

hi @Maryamcragg

look like the sim or account not properly setup. Please submit a ticket by direct message PM support , they will confirm and help

message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437