topic Re: Credit card expiry date. in Get Support

Credit card expiry date.

BigRockIsle — Tue, 01 Oct 2024 19:01:45 GMT

Public Mobile keeps sending me texts to update my credit card expiry date but I did it a couple weeks ago and on my account is shows the new expiry date. Why am I still getting these texts?

Cheers

Re: Credit card expiry date.

hTideGnow — Tue, 01 Oct 2024 19:04:28 GMT

hi @BigRockIsle couple customers had the same problem. Look like another glitch

Just ignore it if you are certain that is not a problem

or if you like support agent to check, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit card expiry date.

computergeek541 — Tue, 01 Oct 2024 19:13:35 GMT

@BigRockIsle wrote:
Public Mobile keeps sending me texts to update my credit card expiry date but I did it a couple weeks ago and on my account is shows the new expiry date. Why am I still getting these texts?

I have also received the erroneous text messsage from Public Mobile. My credit card is not expired but I received the message too.

Re: Credit card expiry date.

R27 — Tue, 01 Oct 2024 19:46:32 GMT

My wife and I as well.... have updated the card twice...

Re: Credit card expiry date.

hTideGnow — Tue, 01 Oct 2024 20:01:32 GMT

hi @R27 there are close to 10 members having the same problem today 😞