topic Re: New credit card expiration date is showing in my account, yet texts keep telling me to update in Get Support

New credit card expiration date is showing in my account, yet texts keep telling me to update

Becky12992 — Tue, 01 Oct 2024 17:47:49 GMT

Hello,

My credit card expired at the end of September. I received a new credit card and updated my information in my account (I have it set to auto-withdraw my payments each month), yet public mobile keeps texting me telling me the credit card on file is expired. I just checked again and the system definitely shows the expiration date from my new card, which is several years away. What do I need to do to make the system realize that the updated card is in there?

Thank you.

Re: New credit card expiration date is showing in my account, yet texts keep telling me to update

wendylimcon — Tue, 01 Oct 2024 17:50:51 GMT

I have the same situation and just submitted a ticket for it; hopefully just the system not updating, but I want to doublecheck so I don’t lose service!

Re: New credit card expiration date is showing in my account, yet texts keep telling me to update

Becky12992 — Tue, 01 Oct 2024 18:42:32 GMT

Oh, thanks for letting me know. I tried to submit a ticket but was also having trouble making that work.

Re: New credit card expiration date is showing in my account, yet texts keep telling me to update

hTideGnow — Tue, 01 Oct 2024 18:44:27 GMT

HI @Becky12992

submit by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but generally and if you don't need to pay now, wait 24 hours and then use Incognito/private/secret mode on your browser to login and try update the card info again