topic Re: How in Get Support

CS- help

Nickqwedf — Tue, 01 Oct 2024 19:18:23 GMT

Hi, I need help to reset my password -my account.

Re: CS- help

hTideGnow — Tue, 01 Oct 2024 17:40:53 GMT

the reset password link there does not work?

you can ask support agent to help. Please submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

How

Nickqwedf — Tue, 01 Oct 2024 17:59:27 GMT

If I do not know my pin/my account login, login, email. What happens? I do not want to pay $100. I want to change my plan.

Re: How

hTideGnow — Tue, 01 Oct 2024 18:01:00 GMT

HI @Nickqwedf

what $100 you need to pay?

you opened the ticket yet? Support agent can help you. You need to first log back into your account before you can change PIN in My Account

Re: How

Nickqwedf — Tue, 01 Oct 2024 18:03:07 GMT

Only if they get a hold of me. It’s not happening yet. Hopefully

Re: How

hTideGnow — Tue, 01 Oct 2024 18:04:42 GMT

HI @Nickqwedf

they don't reply immediately, but they usually do within 4 hours, usually within an hour

So, check the inbox for agent's repsonse
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS- help

Nickqwedf — Tue, 01 Oct 2024 18:21:12 GMT

You are an expert in this - wow!

Re: CS- help

Nickqwedf — Tue, 01 Oct 2024 18:32:32 GMT

Hey my friend! How can I access to login my account. Please share!

What is wrong with PM

Nickqwedf — Tue, 01 Oct 2024 19:15:47 GMT

This is not the old public mobile. It’s confusing & no answer to any of the questions are available.

what is going on? Why & how we reached here! Omg God save the customers!

Re: What is wrong with PM

hTideGnow — Tue, 01 Oct 2024 19:20:32 GMT

hi @Nickqwedf it has been 2 hours, still no reply? did you check the Community inbox? I guess you need to wait a bit longer. But trust me, they will reply soon