topic Re: Update Payment Information in Get Support

Update Payment Information

AndrewDz — Thu, 26 Sep 2024 17:50:01 GMT

I received a new credit card. Even though I have updated the credit card on my account, I continue to receive text messages stating that my Payment method is about to expire. How do I fix this?

Re: Update Payment Information

slusagm — Thu, 26 Sep 2024 17:53:12 GMT

login My Account again using Incognito mode and go to Payment page to confirm if the new card is really there. if it is, then just ignore the text. PM system has bugs here and there.

Re: Update Payment Information

AndrewDz — Thu, 26 Sep 2024 17:58:14 GMT

It does show the correct credit card info. It's set to auto-renew on the 30th. Will see what happens. I just don't want my service to get suspended. Both my wife's account and mine are getting the exact same text messages from PM of the card expiring and to update it as soon as possible.

Re: Update Payment Information

eddieO — Thu, 26 Sep 2024 18:19:12 GMT

@AndrewDz did you try updating the credit card information through the app on your phone or on the website? If you tried the website try again using the app (or vice versa)

Re: Update Payment Information

Meow — Thu, 26 Sep 2024 19:41:55 GMT

If you changed credit card number, add $1 to your account to see if PM likes your card. If $1 appears in available funds I would not worry - unless autopay fails for whatever reason.

Re: Update Payment Information

AndrewDz — Tue, 01 Oct 2024 17:52:38 GMT

Payment appears to have gone through but I continue to receive emails and texts. Most annoying thing I have ever seen. How can I get someone to fix this?

Re: Update Payment Information

eddieO — Tue, 01 Oct 2024 18:06:51 GMT

@AndrewDz at times there can be delays in the system recognizing a payment went through and it sends these incorrect messages. If your payment history shows it went through and your services are working you should ignore the message sent. If you really want to have someone look into it you can open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)