topic Re: iPhone hangup in Get Support

iPhone hangup

Steve3931 — Tue, 01 Oct 2024 19:38:01 GMT

Hello,

iPhone hangs up on calls when the conversation reaches 1 hour. Can anyone help?

Thanks, Steve

Re: iPhone hangup

hTideGnow — Tue, 01 Oct 2024 15:41:35 GMT

there has been some talk about the limited call time for each calls, but I thiink it used to be 2 hours, for sure not 1 hour

Maybe best to ask support agent to confirm if there is such a limit or if it is a problem with your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iPhone hangup

LitlLdy — Tue, 01 Oct 2024 16:11:56 GMT

@Steve3931 , my phone calls have been getting disconnected by 19 minutes & less for awhile now. I just submitted a ticket today to get my network refreshed on my account again. We will see how long it lasts this time. 🙂

Re: iPhone hangup

hTideGnow — Tue, 01 Oct 2024 16:14:47 GMT

HI @LitlLdy

only 19 mins? sound like a network issue we had couple months ago.

Re: iPhone hangup

LitlLdy — Tue, 01 Oct 2024 16:18:21 GMT

@hTideGnow , this has been an ongoing issue for this past year for me! I think it may be issues with the Bell tower that I am connected to so that I can use Public Mobile where I live. Or possibly a few issues.

Re: iPhone hangup

hTideGnow — Tue, 01 Oct 2024 16:19:22 GMT

HI @LitlLdy

the issue goes away if you make the calls in another area , where you use a different tower?

Re: iPhone hangup

LitlLdy — Tue, 01 Oct 2024 16:22:58 GMT

@hTideGnow , I haven’t left town so I am not sure. There is only 1 Bell tower here to connect to for Public Mobile, no Telus tower & 2 Rogers towers. Rogers service works fine.