topic Many problems. Problem # 1 in Get Support

Many problems. Problem # 1

Ralph_203 — Tue, 01 Oct 2024 16:10:15 GMT

Some how my phone number has been changed to my wife's phone number. She just signed on to Public and now we have two phones with the same number. Is there any way to change my phone number back to the right one?

Re: Many problems. Problem # 1

hTideGnow — Tue, 01 Oct 2024 16:12:12 GMT

HI @Ralph_203

answer to your question 1:

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Many problems. Problem # 1

Ralph_203 — Tue, 01 Oct 2024 16:17:00 GMT

Thank you. I will try that.

Re: Many problems. Problem # 1

computergeek541 — Tue, 01 Oct 2024 16:25:16 GMT