topic Re: Having problems again with MMS in Get Support

Having problems again with MMS

jobella3 — Tue, 01 Oct 2024 19:40:13 GMT

Hi,

Since yesterday, I have been having problems with messages coming from iPhones. It happened to me a while back, and I had to change APN settings. Have they changed again 😞

Re: Having problems again with MMS

BKNS27 — Tue, 01 Oct 2024 15:16:44 GMT

@jobella3

Is Roaming enabled in your iPhone settings? I assume that Send as SMS and MMS Messaging are both also enabled.

If you have iOS 18, you can set it to RCS Messaging…enable it if you have the latest iOS update.

Re: Having problems again with MMS

hTideGnow — Tue, 01 Oct 2024 15:12:51 GMT

hi @jobella3

what iPhone you have?

the APN usually follows the Carrier Profile, make sure you carrier profile is updated

or if you need to manually update it, follow this

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

But basically, you just need to update one line

And forMMS, of course make sure you have the correct iMessage settings to allow send as Text and MMS

Re: Having problems again with MMS

Handy1 — Tue, 01 Oct 2024 15:13:42 GMT

@jobella3 Ensure you have MMS enabled in phone settings . And reboot the phone to start see if that helps

Re: Having problems again with MMS

slusagm — Tue, 01 Oct 2024 15:14:58 GMT

Confirm these are enabled:

Settings >> Messages:
Send as SMS
MMS
And Send and receive: Must display the Apple ID phone number and email address

Re: Having problems again with MMS

Phil_Adelphus — Tue, 01 Oct 2024 16:49:45 GMT

@jobella3 Your phone is an Android and it's just the message senders that are on iPhones?

Re: Having problems again with MMS

jobella3 — Mon, 21 Oct 2024 14:21:45 GMT

Sorry for delay. I have a oneplus9. Everything is turned on but can't receive any images via messages. I can send them though 😞

Re: Having problems again with MMS

slusagm — Mon, 21 Oct 2024 14:24:20 GMT

might need to update APN:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

Re: Having problems again with MMS

jobella3 — Mon, 21 Oct 2024 14:24:30 GMT

Thanks Handy1. How do I check if it is enabled?

Re: Having problems again with MMS

softech — Mon, 21 Oct 2024 14:24:45 GMT

@jobella3

did you just update the OS? There has been some issue with OnePlus after the Android upgrade

With OnePlus, there might be a bit more work than simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Having problems again with MMS

jobella3 — Mon, 21 Oct 2024 14:27:49 GMT

Thanks. That's what I had to fix last time. Where do I find that again

Re: Having problems again with MMS

slusagm — Mon, 21 Oct 2024 14:30:28 GMT

you can ignore the comment about make sure MMS is enabled, that is an iPhone thing.

And for you, your APN is the problem. To get to APN screen

Open Settings: Navigate to the Settings app on your OnePlus device. Select SIM & Network: Scroll down and select the "SIM & Network" option. Choose SIM Card: If you have a dual SIM device, choose the SIM card you want to configure the APN settings for. Access Point Names: Select the "Access Point Names" option

Re: Having problems again with MMS

jobella3 — Mon, 21 Oct 2024 14:38:20 GMT

Okay. Found it. However, I have an MMS proxy and not an MMSC proxy and it has numbers and not mmscproxy.mobility.ca. Should I remove these numbers?

Under APN type I have default,mms,agps,supl,fota,hipri. Should I remove those additional ones?

Thanks again for your help!

Re: Having problems again with MMS

jobella3 — Mon, 21 Oct 2024 14:39:39 GMT

Thanks will try this now

Re: Having problems again with MMS

Phil_Adelphus — Mon, 21 Oct 2024 14:40:26 GMT

@jobella3 For Oneplus phones the first line of the APN needs to be in all caps, SP.MB.COM

Re: Having problems again with MMS

softech — Mon, 21 Oct 2024 14:43:20 GMT

@jobella3 wrote:
Okay. Found it. However, I have an MMS proxy and not an MMSC proxy and it has numbers and not mmscproxy.mobility.ca. Should I remove these numbers?
Under APN type I have default,mms,agps,supl,fota,hipri. Should I remove those additional ones?
Thanks again for your help!

@jobella3

please follow the full list I posted above

if updating does not work, you will have to create a new one and use that new one instead

Re: Having problems again with MMS

jobella3 — Mon, 21 Oct 2024 14:44:01 GMT

Thanks a million! It worked 🙂

Is it normal that I can't turn APN on or off?

Re: Having problems again with MMS

softech — Mon, 21 Oct 2024 14:46:15 GMT

@jobella3

you can't, or at least shouldn't, turn it off as APN is the key to the use of data and MMS

people however can have multiple APNs for different things, but for most of us, one working copy is good enough

please not that any OnePlus major update might wipe what you changed on the APN and you might have to update it again. So, keep this post handy 🙂

Re: Having problems again with MMS

jobella3 — Fri, 22 Nov 2024 14:45:16 GMT

Hi Softech

There was a new Android update last week on my OnePlus and I am having the same issue 😞

Is the information I need to check the same as last time?

Thanks for your help!

Re: Having problems again with MMS

softech — Fri, 22 Nov 2024 15:05:45 GMT

HI @jobella3

yes, you likely have to create another new APN and enter all the information again

the reason is that the APN (for all carriers, not just PM) are stored on the phones internal memory. PM has updated the APN settings but of course the info in the phone is outdated and can't be updated. The new OS will push away the current APN you have and read the APN from the phone's internal memory, which is outdated. That's why you need to create a new APN again after any major OS update. (I assume you don't have to do that with minor security updates)