topic Can't log in in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in/m-p/1257964#M867842 <P>For some reason my payment this month didn't go through and my kids phone stopped working. I can't log in as it says user blocked.&nbsp;</P> Tue, 01 Oct 2024 11:46:37 GMT Ella2009 2024-10-01T11:46:37Z Can't log in https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in/m-p/1257964#M867842 <P>For some reason my payment this month didn't go through and my kids phone stopped working. I can't log in as it says user blocked.&nbsp;</P> Tue, 01 Oct 2024 11:46:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in/m-p/1257964#M867842 Ella2009 2024-10-01T11:46:37Z Re: Can't log in https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in/m-p/1257965#M867843 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/479028">@Ella2009</a>&nbsp;try again using <STRONG>browser with Incognito mode</STRONG></P><P>or you can pay to resume the service first by buying a voucher from SDM/London Drug/711/Shell and load the voucher using *611 or 1.877.4PUBLIC</P><P>and if you still cannot login in the end, message support for further help&nbsp;<SPAN>at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there</EM></P><P>&nbsp;</P> Tue, 01 Oct 2024 11:53:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in/m-p/1257965#M867843 softech 2024-10-01T11:53:32Z