topic Re: double charge August 20th in Get Support

double charge August 20th

FireFly11 — Tue, 01 Oct 2024 01:41:56 GMT

I was double charged August 20. How do I get a refund or credit?

Re: double charge August 20th

slusagm — Tue, 01 Oct 2024 01:46:07 GMT

we are just customers like you here. But if you want this to look into and got refunded, PM can help

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: double charge August 20th

Chalupa_Batman — Tue, 01 Oct 2024 01:47:38 GMT

Hello @FireFly11

There have been several complaints made of double charges for the month of August. Please create a ticket to have this investigated. They will give you an option for refund or a credit to your account.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: double charge August 20th

hTideGnow — Tue, 01 Oct 2024 01:47:47 GMT

HI @FireFly11

so, the system charged you twice? or you manually submitted another payment after the system charged you? Did you check the payment history and see both charges? If the system charged you twice on the same account, you should see a credit on August and the credit would have been used on your renewal on Sept 19.

or if you don't see the two charges on payment history but see it on your credit card, ask PM support agent to check and confirm.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: double charge August 20th

BKNS27 — Tue, 01 Oct 2024 07:09:52 GMT

@FireFly11

Please note that any posted overcharge will remain as credit in your account.

But if you want a refund, it will take up to 30 days to process...as time the credit will apply to your next month bill.