topic Re: Connection issues in Get Support

Connection issues

JT900903 — Tue, 01 Oct 2024 01:17:43 GMT

I recently made a new account however, it's trying to send me a verification code and is saying I'm not connected to the network when I try to make a call so no code comes in HELP!

Re: Connection issues

hTideGnow — Tue, 01 Oct 2024 01:21:20 GMT

hi @JT900903

so, is your sim card not able to connect to PM network ? not able to make calls or receive inbound calls?

you need support agent to check the activation. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Connection issues

eddieO — Tue, 01 Oct 2024 02:40:32 GMT

@JT900903, to confirm, is any part of your services working, for example calling in/out, texting in/out and data? If the only issue is that you are not receiving the verification code you can select "Didn't get the code" option and have it resend to the email address you have registered with