topic Re: Porting number failed?? in Get Support

Porting number failed??

Bellflower31 — Tue, 01 Oct 2024 02:40:55 GMT

Hello, I port my number from Koodo postpaid to Public mobile today. I received a porting message from Koodo, which I approved "yes." I then receive an email from Public Mobile that says welcome, you're all set! Also an email from Koodo (sorry to see you go) that my service is cancelled.

It's been 3 hours. I power off my phone, then insert my new public mobile SIM. However, it says unknown number in the setting... When I insert my old Koodo SIM, it has my old phone number (that I port) in my phone setting, but everything is not working since Koodo auto cancel because I approved the number port to Public mobile. What is going on?? I cannot use my new Public mobile SIM. Please help.

Re: Porting number failed??

Handy1 — Mon, 30 Sep 2024 23:59:57 GMT

@Bellflower31 Did you reply YES with J the 90 minute window ? Ill Private message you the porting team number , they can re trigger the port request if needed . Also here’s a direct link for support should they be needed

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting number failed??

hTideGnow — Tue, 01 Oct 2024 00:00:00 GMT

hi @Bellflower31

your problem is not porting related, but the sim card was not properly setup. Support agent can help. Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting number failed??

Bellflower31 — Tue, 01 Oct 2024 00:02:24 GMT

Yes, I reply "yes" to Koodo message. Then I got an email that my Koodo service is cancelled. I also log in my old Koodo postpaid account, it's confirmed as cancelled.

Re: Porting number failed??

Bellflower31 — Tue, 01 Oct 2024 08:16:26 GMT

Hi, my SIM card is now working. I can make calls and receive calls. Thanks for the link to private message the agent to help. 🙂