topic Re: Dropped calls in Get Support

Dropped calls

Kelly3633 — Mon, 30 Sep 2024 22:29:16 GMT

Hi, while talking on my phone, the call drops/disconnects randomly, several times a day. Is there a fix for this? When I joined Public Mobile in 2022, this did not happen. Started this year (2024).

I also notice, when on fb that it says, 'you are not online', or words to that effect, then ' your internet has been restored.' Happens constantly.

Re: Dropped calls

eddieO — Mon, 30 Sep 2024 22:40:17 GMT

@Kelly3633 I would check the Telus outage map for you area to see if there is something going on. If you have access to another phone try installing your SIM card in it (reboot the device after doing so) and see if you are still having problems. Another thing you can try for a test is go into your phone's setting and change it to 3G and see if it makes an improvement. Are you finding this happens at home, work, anywhere specific?

Telus Outage Map: https://istheservicedowncanada.com/status/telus/map

TELUS Service Status: https://www.telus.com/en/qc/outages

Re: Dropped calls

slusagm — Mon, 30 Sep 2024 22:47:34 GMT

what phone you have? maybe VoLTE problem? did you try using 3G for voice? See the network mode to 3G only

or on your phone, try Reset All Networks

Re: Dropped calls

Chalupa_Batman — Mon, 30 Sep 2024 22:49:05 GMT

Hello @Kelly3633

Please create a ticket to get Public Mobile to reset your network. Both of my neighbors are having the same issues.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437