topic activation in Get Support

activation

zanemalik — Mon, 30 Sep 2024 21:24:44 GMT

i created a subscription to the 30$ plan with amazon discount so it was 15$ but when i login to account it says to contact support, i need help activating and transferring my number from kodoo

Re: activation

Chalupa_Batman — Mon, 30 Sep 2024 21:26:41 GMT

Hello @zanemalik

Here is how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your mailbox for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: activation

slusagm — Mon, 30 Sep 2024 21:27:25 GMT

did you use the Amazon link to start subscription or did you put the Amazon discount code at Promo code at the payment step?

PM can help to apply it back if the system didn't take it for whatever reason

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activation

hTideGnow — Mon, 30 Sep 2024 21:30:17 GMT

hi @zanemalik did you use the app to activate? are you porting from Koodo Prepaid or Postpaid? if Prepaid, you need to get a new number first and ask support agent to help port after

if you need support agent to check, pleas message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437