topic Re: start a ticket in Get Support

start a ticket

Rapeller — Mon, 30 Sep 2024 19:00:22 GMT

how do I set up a ticket

Re: start a ticket

slusagm — Mon, 30 Sep 2024 18:49:14 GMT

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: start a ticket

Chalupa_Batman — Mon, 30 Sep 2024 18:49:46 GMT

@Rapeller wrote:
how do I set up a ticket

Hi @Rapeller

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

What issues are you having? Maybe we can help?

Re: start a ticket

eddieO — Mon, 30 Sep 2024 18:59:14 GMT

@Rapeller in addition to what has been shared here already, if you post your issue or question here in the forums often times you will get a response or answer before you hear back from an agent, just remember to not include any personal info like phone numbers etc..