topic Re: no incoming or out going call in Get Support

no incoming or out going call

Dschmale — Mon, 30 Sep 2024 15:43:34 GMT

the past few days I have not been able to send or receive calls. I seem to get text messages. My voice mail notification has not been working for quite awhile as well.

Re: no incoming or out going call

eddieO — Mon, 30 Sep 2024 15:48:49 GMT

@Dschmale sometimes rebooting your device can solve some issues but you can also check the outage maps below:

Telus Outage Map: https://istheservicedowncanada.com/status/telus/map

TELUS Service Status https://www.telus.com/en/qc/outages

If the map shows no issues in your area you can open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: no incoming or out going call

slusagm — Mon, 30 Sep 2024 15:53:43 GMT

data works? Although you said text works, you sure they were not iMessage or RCS?

first login, My Account using Incognito mode and check if subscription is active. Next, try Reset all networks on the phone

Re: no incoming or out going call

Dschmale — Mon, 30 Sep 2024 15:55:10 GMT

I have tried sending a ticket, that failed. I have logged into the community account and am now sending a private message to you. I have tried all the restarts etc.

Feel like I am getting a run-around here. Please stop this and try to fix my problem.

Thank you.

Re: no incoming or out going call

eddieO — Mon, 30 Sep 2024 15:57:43 GMT

@Dschmale, this is a community forum, no Public Mobile employees here so we do not have access to private or account information. Keep checking your inbox for a reply from an agent as it can take around an hour depending on how busy they are. The top right corner of your screen should have an envelop icon, that's where you can see your messages.

Re: no incoming or out going call

slusagm — Mon, 30 Sep 2024 16:03:20 GMT

did you send the private message to CS Agent? use this link to send

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and use this link to check reply, give them an hour or two

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: no incoming or out going call

Dschmale — Mon, 30 Sep 2024 16:03:29 GMT

Data work. It's only incoming and out going calls. I Have no idea what imessage is or RCS, My phone is a Samsung android.

No idea what you mean by logging in Incognito means.

Re: no incoming or out going call

Dschmale — Mon, 30 Sep 2024 16:06:52 GMT

Thank you.

Re: no incoming or out going call

eddieO — Mon, 30 Sep 2024 16:16:32 GMT

@Dschmale a few other suggestions you can try while you are waiting to hear back from an agent, if you go into your phone's settings change to 3G and test calling. Another thing is if you have access to another device, try turning off power to both devices and place your SIM in and turn on to see if it works, this would at least confirm if it's an issue with your phone or not