topic Re: No data in Get Support

No data

Matnat27 — Mon, 30 Sep 2024 15:32:44 GMT

Re: No data

slusagm — Mon, 30 Sep 2024 15:35:42 GMT

new or existing customer? it ever work before?

check My Account and confirm if you have used up the data

Re: No data

eddieO — Mon, 30 Sep 2024 15:37:10 GMT

@Matnat27 if you are using an Android device check to make sure you do not have any data limits set. Also check under the PM app to make sure you haven't used up all of your data for the month.

Re: No data

Matnat27 — Mon, 30 Sep 2024 15:38:21 GMT

are you a public mobile rep

Re: No data

hTideGnow — Mon, 30 Sep 2024 15:38:24 GMT

hi @Matnat27 give us more information.

does it ever work before? what phone you have? what have you done to test? voice work?

at least try reboot the phone and reset all networks on the phone

Re: No data

slusagm — Mon, 30 Sep 2024 15:39:37 GMT

no, I am not. We are just customers like you here but we can try to help if you tell us more

Re: No data

Matnat27 — Mon, 30 Sep 2024 15:42:09 GMT

I just want to chat with a public mobile support person!

Re: No data

eddieO — Mon, 30 Sep 2024 15:44:08 GMT

@Matnat27 aside from the community forum here the only way you can reach Public Mobile support is to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)