topic Re: eSIM transfer in Get Support

eSIM transfer

yeahfood — Mon, 30 Sep 2024 01:38:25 GMT

Just got a new iPhone I transferred my data to the new phone but eSIM is not carried over to the new phone after setting up. All my old info was brought over but eSIM isn’t active. Was wondering how to make this change?

going from iPhone 12 Pro Max to iPhone 13

Re: eSIM transfer

slusagm — Sun, 29 Sep 2024 22:15:24 GMT

you cannot transfer eSIM from phone to phone, but you can get a new one using the app

download PM app in your iPhone 13, login and Buy sim card (choose eSIM) from the Account page on the app

Re: eSIM transfer

Handy1 — Sun, 29 Sep 2024 22:22:14 GMT

@yeahfood You need to log into the app with new phone and buy eSIM , good news is the system will credit the money back to you at check out

Re: eSIM transfer

yeahfood — Sun, 29 Sep 2024 23:00:39 GMT

Does this mean I can’t use my old number on new phone?

Re: eSIM transfer

Chalupa_Batman — Sun, 29 Sep 2024 23:06:50 GMT

@yeahfood wrote:
Does this mean I can’t use my old number on new phone?

No no... of course you can. When you download the new eSIM to your new phone, it's attached to your account so you keep your number....

Re: eSIM transfer

yeahfood — Sun, 29 Sep 2024 23:49:35 GMT

I have followed the steps and succeeded at activating my new eSIM. Thank you all again for the assistance.