topic Hello in Get Support

Hello

Katiedee — Sun, 29 Sep 2024 19:43:43 GMT

I’m trying to get my old number back but I can’t because I lost my cell phone and my email was linked to my public mobile number and I need a code to get into my public mobile app also the same as my email what do I do ? Is there a way I can show my identification to get into my public mobile I have no way of getting into my gmail because I forgot my user name too Is there away to show that my bank card was on my account to prove to get back in and get back into my public mobile account?? Please help

Re: Hello

softech — Sun, 29 Sep 2024 07:34:38 GMT

@Katiedee

if you know the voicemail pin, you can ask the code by Send voice message.

if you don't even know that, then you have to ask PM support to help to login back to your account. You can engage them by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

And did you get a replacement phone or new sim card back yet? You can get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )

Re: Hello

EB0 — Sun, 29 Sep 2024 11:42:58 GMT

@Katiedee

If you lost your number or your service is not active for more than 90 days, or if you don’t pay for your service for more than 90 days, you may not be able to get your number back