topic No Service in Get Support

No Service

Berks — Sun, 29 Sep 2024 04:04:19 GMT

Hey, I've payed my bill and have an active subscription but no service what so ever. I don't see the network being down and I'm wondering if anyone else is having this issue?

Re: No Service

computergeek541 — Sun, 29 Sep 2024 04:05:32 GMT

@Berks wrote:
Hey, I've payed my bill and have an active subscription but no service what so ever. I don't see the network being down and I'm wondering if anyone else is having this issue?

If you haven't already tried, please try restarting your phone. Sometimes, this can help when there is a momentary network issue to get the phone to get back and running a little bit quicker.

Re: No Service

Berks — Sun, 29 Sep 2024 04:07:25 GMT

Should have said in the original post that I have restarted my phone! thank you though, it's just frustrating not having service for no outlined reason.

Re: No Service

Neil11 — Sun, 29 Sep 2024 04:41:23 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437