topic Re: Incorrect account number while porting in Get Support

Incorrect account number while porting

Kausar2024 — Sun, 29 Sep 2024 02:10:05 GMT

Hello. New here. Accidentally used wrong account number while porting. I have raised a ticket, other than that, any way to fix this thing? Thanks

Re: Incorrect account number while porting

softech — Sun, 29 Sep 2024 02:18:22 GMT

@Kausar2024

There is a number to call to talk to live support. You can provide them the correct number and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right.

But they are closed for tonight, so you will have to call them tomorrow morning.

Re: Incorrect account number while porting

RavingRaven — Sun, 29 Sep 2024 03:14:48 GMT

@Kausar2024

Are you porting in upon activation? Or afterwards within your account?

Re: Incorrect account number while porting

Kausar2024 — Sun, 29 Sep 2024 03:16:31 GMT

It was predominantly a porting request though, moving from virgin to public

Re: Incorrect account number while porting

RavingRaven — Sun, 29 Sep 2024 03:22:55 GMT

@Kausar2024

If you activated with a temporary phone number and requested porting from within your account then you may have more options to fix the issue.

If you requested porting during activation you will have to wait until morning to either call the porting department and/or wait for customer support to reply to you since you cannot access your account until you can recieve the one time account holder verification text.

Re: Incorrect account number while porting

Kausar2024 — Sun, 29 Sep 2024 03:25:21 GMT

Maybe then I have to call tomorrow and talk to them, on call, so they can look into the situation!

Re: Incorrect account number while porting

softech — Sun, 29 Sep 2024 03:34:48 GMT

@Kausar2024 wrote:
Maybe then I have to call tomorrow and talk to them, on call, so they can look into the situation!

that's the right move 🙂

Re: Incorrect account number while porting

Shubh2023 — Sun, 29 Sep 2024 14:56:49 GMT

Hey guys 👋🏻

I just heard back from her and she mentioned that her old SIM card is showing SOS right now, so I suggested her to insert the Public Mobile SIM card in her phone and it should be okay!

She told me about the scenario that she had already texted the customer care people with her phone number and correct account number so maybe they have processed it when they open the department, so that's why they did it before her calling them!!

Re: Incorrect account number while porting

slusagm — Sun, 29 Sep 2024 15:00:11 GMT

if the old sim card no longer works, port is done. Ask her to check if the PM sim can make and receive calls. If the PM sim does not work, then it is problem with the setup and need PM to check.

Re: Incorrect account number while porting

Shubh2023 — Sun, 29 Sep 2024 15:03:11 GMT

She mentioned that the old SIM is showing SOS and not working but she's sleeping right now so she's going to wake up later on and then insert the new SIM card and check it out 🙏🏻

Re: Incorrect account number while porting

Shubh2023 — Sun, 29 Sep 2024 18:24:06 GMT

New update -
Her Public SIM is working! Thanks to all of you guys.
She is happy about it, as she was paying more with old operator : )

Re: Incorrect account number while porting

slusagm — Sun, 29 Sep 2024 18:37:55 GMT

happy that it works, now you can pick a solution for the one who helped

Re: Incorrect account number while porting

Shubh2023 — Sun, 29 Sep 2024 18:41:03 GMT

Sounds good. Ofc, I will let her know!