topic Re: new public user in Get Support

new public user

Tnfriars — Sat, 28 Sep 2024 22:36:21 GMT

Hello, I just switched over yesterday. Today I was unable to make phone calls and when I text, the receiver sees my email address instead of my contact name and number. I would also like to change my profile username - but have been unsuccessful with that as well 😞

Re: new public user

hTideGnow — Sat, 28 Sep 2024 22:39:47 GMT

hi @Tnfriars

for your friend seeing your email and not your number or name, check your iMessage setting and see if the phone number is there. If already there, remove it first, Reboot, and put it back in

for the profile username, if you meant the Community name ( @Tnfriars ) you need to ask support agent to change it for you.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new public user

Yummy — Sat, 28 Sep 2024 23:15:07 GMT

If you are using 3rd party app all kind of stuff could occur.

Use NATIVE texting app and everything will work just file. 'Fruit' company is the worse...

As for username, you can open a ticket and ask agent but it might not be possible. Agent will advise appropriately.

Re: new public user

cellphoneuser1 — Sun, 29 Sep 2024 00:12:25 GMT

@Tnfriars wrote:
Hello, I just switched over yesterday. Today I was unable to make phone calls and when I text, the receiver sees my email address instead of my contact name and number. I would also like to change my profile username - but have been unsuccessful with that as well 😞

That's not text messaging. It's a phone software thing. It's not anything to do with Public Mobile.