Need help porting number from Koodo Prepaid

graypf — Sun, 29 Sep 2024 03:08:06 GMT

Hi,

I tried to port Koodo prepaid phone number when activating account; but, it said that I had to select a NEW number, and then open a ticket to have my current Koodo number ported. Can you please assist? Thanks

Re: Need help porting number from Koodo Prepaid

hTideGnow — Sat, 28 Sep 2024 21:15:19 GMT

hi @graypf

yes, for Koodo Prepaid, you need to activate with a new number first. After the account is activated, you will need to submit a ticket with PM agent to ask them to manually bring the number over and close your Koodo prepaid account for you

when activated and ready,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Need help porting number from Koodo Prepaid

Re: Need help porting number from Koodo Prepaid