topic Incoming calls problem in Get Support

Incoming calls problem

sp2017 — Tue, 04 Jan 2022 21:13:41 GMT

Hi there. I'm just wondering why I am unable to receive incoming calls. I am able to make a phone call. I asked people to call my number but they said it says unavailable. Can you please help me with this problem?Thank you so much.

Incoming calls problem

sp2017 — Sat, 05 May 2018 01:42:40 GMT

Hi there. I'm just wondering why I am unable to receive incoming calls. I asked people to call my number but they said it says unavailable. Can you please help me with this problem?Thank you so much.

Re: Incoming calls problem

Luddite — Sat, 05 May 2018 01:51:10 GMT

Sounds as though you are transferring your number to PM? This is typical behaviour until the port-in finishes. Don't close your old account; that will happen automatically.

If your port-in takes more than 3 hours you will need moderator assistance. If so, send a private message to the moderator team with your phone number and an explanation. Include the following info:

PM SIM card number
old account number, exactly as shown on your bill
old phone number
the account holder's name, exactly as shown on your bill
an Alternate Phone Number; someone else’s, not your own

Re: Incoming calls problem

computergeek541 — Sat, 05 May 2018 03:52:58 GMT

As already asked, are transfering a phone number over to Public Mobile?

If you are, what's supposed to happen is that your incoming calls are supposed to keep going to the service provided by your old provider. Unfortunately, strange things do sometimes happen. While this sort of "the person you are calling is unavailable" message shouldn't occur, there are occassionaly situations in which some customers will have their callers received busy signals, number not assigned, or simiilar messages when someone tries to contact you. I personally had the busy signal thing once for about 30 minutes when transfering from Mobilicity to Wind in the past. These issues do sometimes fix themselves.

If you are transfering your phone number into Public Mobile, how long has it been since you made the request?

Re: Incoming calls problem

sp2017 — Sat, 05 May 2018 23:16:23 GMT

Thank you so much! Problem solved!