topic Refferal in Get Support

Refferal

LiubovTurubarov — Sun, 29 Sep 2024 03:08:30 GMT

I just subscribed to a new Public Mobile plan. My daughter referred me, but I did not find where to add here referral number during the process. Can I do it now?

Re: Refferal

Chalupa_Batman — Sat, 28 Sep 2024 19:59:37 GMT

Hey @LiubovTurubarov

No worries, just create a ticket and the CS Agents will take care of it.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refferal

LiubovTurubarov — Sat, 28 Sep 2024 20:08:08 GMT

Thank you very much. I have sent a message. Will see if they can help. Have a great day!

Re: Refferal

hTideGnow — Sat, 28 Sep 2024 20:09:23 GMT

hi @LiubovTurubarov it is in the payment step

but you can ask support agent to put it bsck for you after the activation is fully completed

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refferal

eddieO — Sat, 28 Sep 2024 20:44:43 GMT

@LiubovTurubarov, just a note that after the agent adds your daughter's referral code, it can take up to 72hrs to see the credit in your account which will then be applied towards your next (2nd) bill. If you do not see it in your account after 72hrs you will likely need to contact the agent again. This happened to my wife when she used my referral code, it took 2 tries.

Re: Refferal

LiubovTurubarov — Sat, 28 Sep 2024 20:54:18 GMT

Thank you very much, Eddie!