topic Subscription error in Get Support

Subscription error

Andrewkeh — Sat, 28 Sep 2024 18:11:40 GMT

Hi,

I submitted payment for a $30 plan and the money was taken from my account but it then gave me an error and told me to submit a ticket and didn't allow me to finish the setup.

Re: Subscription error

Chalupa_Batman — Sat, 28 Sep 2024 18:16:43 GMT

@Andrewkeh wrote:
Hi,
I submitted payment for a $30 plan and the money was taken from my account but it then gave me an error and told me to submit a ticket and didn't allow me to finish the setup.

Here is how to submit a ticket. They will reply within hopefully a few hours here in your mailbox.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription error

slusagm — Sat, 28 Sep 2024 18:16:21 GMT

message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription error

eddieO — Sat, 28 Sep 2024 18:31:02 GMT

@Andrewkeh, I would go into your account (app or website) and look to see if the Payment History shows the transaction there. You can also go into your Credit Card account to see if there is a transaction there. If you see the payment went through and more importantly, the service is still working you can probably ignore the message but if you don't see the transaction in the history messaging an agent would be your next step.