topic Re: lost all service in Get Support

lost all service

earled478 — Sat, 28 Sep 2024 12:07:26 GMT

we lost all public mobile service in nova scotia

Re: lost all service

Handy1 — Sat, 28 Sep 2024 12:24:19 GMT

@earled478 I’m in Nova Scotia and mine working okay in HRM . Can you confirm your account is still active ? And not suspended

thou strange it does seem like couple areas in Nova Scotia could be impacted

Outage map in your area:

https://istheservicedowncanada.com/

Re: lost all service

earled478 — Sat, 28 Sep 2024 12:30:42 GMT

correction, rural nova scotia, not in hrm.

Re: lost all service

Handy1 — Sat, 28 Sep 2024 12:33:01 GMT

@earled478 I also have friends in pugwash and they are able to still talk text and use data . Maybe try and reboot your phone if you haven’t already . Also can you confirm your account is still active ? Maybe your account didn’t renew sometimes autopay fails

Re: lost all service

hTideGnow — Sat, 28 Sep 2024 12:41:45 GMT

hi @earled478 , so the phone showing not connected at all? or showing SOS?

can you test your sim card in another phone ?

if same, maybe report to PM first

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost all service

earled478 — Sat, 28 Sep 2024 12:53:50 GMT

submitted a ticket. we have multiple phones on different accounts not working. we tried all the fixes suggested and still nothing. accounts are all active and in good standing online. service toggles between emergency calls only and in service with no signal available.

Re: lost all service

hTideGnow — Sat, 28 Sep 2024 13:13:59 GMT

hi @earled478

let us know how it goes. I checked the Telus outage https://www.telus.com/en/ns/outages . There is confirmed outage in BC but not NS

Re: lost all service

KZ1964 — Sat, 28 Sep 2024 17:11:28 GMT

I have family in rural N.S on the southshore and their service is working.

Re: lost all service

earled478 — Mon, 30 Sep 2024 13:39:27 GMT

Correction. The issue was primarily in Yarmouth. It was affecting all Bell, Telus, Koodo, Public, Virgin, and Lucky customers in the downtown area. It seems to have been resolved at the moment. No word from Public on the trouble ticket yet.