topic Re: Connection in Get Support

Connection

MMMSSS — Sat, 28 Sep 2024 05:02:47 GMT

How do I verify my account if my phone isn't connecting to a network?

Re: Connection

BKNS27 — Sat, 28 Sep 2024 05:15:39 GMT

Your phone will indicate PM on the top of your phone. Also in the Cellular settings it should show PM.

If not, you will need to reset the Network settings.

If that didn't work then the activation was not completed then you need to contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket for an agent to help you.

If you ported you number from another carrier. Did you reply to the text from them with YES confirming you are porting over to PM within the 90 minute window? You need the old SIM in your phone and your account must be active.

Re: Connection

Neil11 — Sat, 28 Sep 2024 05:34:30 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Connection

hTideGnow — Sat, 28 Sep 2024 13:12:23 GMT

HI @MMMSSS

if your phone showing connected to the network? Check the status on top of the phone, or check Settings -> Connection, it should show you connected to Public Mobile

or you can also check the sim card with another phone

last, login My Account, it should show you account is active, and the cycle period goes to a future date. Let us know what you see there